Frequently Asked Questions

Everything you need to know about creating with Rainbow Loom.

What shipping options are available for my order?

We offer standard and expedited shipping across the United States. Standard delivery typically takes 3-7 business days, while expedited shipping arrives within 1-3 business days.

Are your rubber bands safe and latex-free?

Yes, all authentic Rainbow Loom rubber bands are high-quality, BPA-free, phthalate-free, and lead-free to ensure a safe crafting experience for fashion enthusiasts of all ages.

What is your return policy for loom kits and accessories?

We accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Currently, we ship directly to customers within the United States and Canada. For other international locations, please check our authorized global retailers list.

How can I track my package after it has been shipped?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.